Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

Measurements and Protection

If you have measured for your blind dimensions incorrectly you must let our customer service team know within 24 hours.
Our customer services team will explain the returns process when you contact them to let them know about the measuring mistake.

Return policy

Your right to cancel your order – made-to-measure products

If the products have already been made we will not be able to refund your money. Please call us as soon as possible if you wish to cancel your order or to change the dimensions so we can check if your order has gone into production.

Product prices

The prices payable for the goods that you order are set out on our quotation to you. All prices on our website include Sales Tax, and Delivery.

Manufacturing tolerances

Please note that even though our products are cut with high precision machines there is a tolerance of 2mm. You will not be entitled to reject the products if the sizes are within this tolerance limit.

Delivery

We will do our best to deliver our products as soon as they are produced. If you have ordered more than one product we will try to include all your products in one delivery, however we reserve the right to make more than one delivery.
Products bought online can only be delivered within Kosovo.
Products will only be delivered if a person aged over 18 and able to accept delivery is at the delivery address.
And also if you are not there to sign when products arrive, we will call you on your telephone numbers.

Shipping Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping in all products if the shopping cart is higher than 200.00€.

Notes on shipping:

Orders are shipped via KOEX.
If your package is too large to ship by KOEX, we will ship it by ourselves.

Shipping is only provided within Kosovo territory, otherwise for the international orders the prices and delivery terms are EXWORKS.

Warranty

Donex offers a 5 year guarantee on manufacturing faults from date of invoice. Should any defect occur during this time Donex will at our expense repair or replace the product at our discretion. We may require you to return the faulty goods for our inspection before we send out a replacement or provide digital photographs of the fault. Your guarantee is invalid if the defect was caused by misuse or abuse, accident, failure to follow user’s instructions or normal wear and tear.

Governing law

The agreement between us shall be governed by and interpreted in accordance with Kosovo law and the Kosovo courts shall have jurisdiction to resolve any disputes between us.

Sales Tax

In compliance with state tax laws, we are required to charge state sales tax.

Privacy

We respect your privacy, and know that it is important to you how your information is handled. All personal information you provide us will remain absolutely confidential and be used solely to communicate better with you.